New I9 freezes dead

dillou · 08-16-2010, 08:16

Hello
My son just unpacked his new I9 and transferred some mp3
with W7 when the player suddenly freezes.
-No more recognized by W7 (I also tried with my Ubuntu)
-It just starts and freezes on the first white screen
Has somebody an idea of what's happening?
Any ideas to fix the problem (unbrikking? reformat ?)
I don't know what to do as the device in no more recognized by the OS ???

Dillou
Brussels

Yasgir · 08-30-2010, 20:38

I have kind of the same problem here. It's freezing on the startup after i installed 1.13 firmware. Can't bring it to finish it's startup. Also came out of the box today. This is so annoying!

thompson94 · 09-08-2010, 05:50

Don´t know if you´ve already done something. I guess its the best to contact the customer service, they are usually very friendly.

WalkGood · 09-09-2010, 10:26

I would try a reset and if it boots properly change the mode to UMS and try to connect again. Since they’re brand new, you can always RMA them and get a new one, I haven’t had any issues with mine from day one but I have heard that some have received faulty ones.

08-16-2010, 08:16	#1
dillou Junior Member Join Date: Aug 2010 Posts: 1	New I9 freezes dead Hello My son just unpacked his new I9 and transferred some mp3 with W7 when the player suddenly freezes. -No more recognized by W7 (I also tried with my Ubuntu) -It just starts and freezes on the first white screen Has somebody an idea of what's happening? Any ideas to fix the problem (unbrikking? reformat ?) I don't know what to do as the device in no more recognized by the OS ??? Dillou Brussels

09-09-2010, 10:26	#4
WalkGood ^ Join Date: Mar 2008 Location: FL Posts: 303	I would try a reset and if it boots properly change the mode to UMS and try to connect again. Since they’re brand new, you can always RMA them and get a new one, I haven’t had any issues with mine from day one but I have heard that some have received faulty ones. __________________ WalkGood Mon, Ramón i7 Summary\| ue11 Review \| ue11 One Year Later \| Pico Slim \| Pico Portable \| Woo Audio 6 Amp

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08-30-2010, 20:38	#2
Yasgir Junior Member Join Date: Aug 2010 Posts: 2	I have kind of the same problem here. It's freezing on the startup after i installed 1.13 firmware. Can't bring it to finish it's startup. Also came out of the box today. This is so annoying!

09-08-2010, 05:50	#3
thompson94 Junior Member Join Date: Sep 2010 Location: Westfalia, Germany Posts: 11	Don´t know if you´ve already done something. I guess its the best to contact the customer service, they are usually very friendly.